In Search of Excellence: Lessons from America's Best-Run CompaniesThe "Greatest Business Book of All Time" (Bloomsbury UK), In Search of Excellence has long been a must-have for the boardroom, business school, and bedside table. Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management -- action-stimulating, people-oriented, profit-maximizing practices -- that made these organizations successful. Joining the HarperBusiness Essentials series, this phenomenal bestseller features a new Authors' Note, and reintroduces these vital principles in an accessible and practical way for today's management reader. |
Contents
| 3 | |
The Rational Model | 29 |
Man Waiting for Motivation | 55 |
Managing Ambiguity and Paradox | 89 |
A Bias for Action | 119 |
Close to the Customer | 156 |
Autonomy and Entrepreneurship | 200 |
Productivity Through People | 235 |
HandsOn ValueDriven | 279 |
Stick to the Knitting | 292 |
Simple Form Lean Staff | 306 |
Simultaneous LooseTight Properties | 318 |
Index | 350 |
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