In Search of Excellence: Lessons from America's Best-run CompaniesA "New York Times" Bestseller for over three years To discover the secrets of the art of management, Peters and Waterman studied more than 43 successful American companies. The companies specialized in a number of areas: consumer goods, high technology, and services. What he discovered was that regardless of how different each company was, they shared eight basic principles of management that anyone can use on their way to success. Here they are, amply illustrated with anecdotes and examples from the experiences of the best-run companies in the world. |
Contents
Acknowledgments | 7 |
Preface | 13 |
Successful American Companies | 31 |
Copyright | |
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adhocracy Airlines American analysis basic believe Bloomingdale's Boeing brand manager Business Week Caterpillar chairman champions company's competition competitors corporate cost creative culture Dana Delta Digital Disney division employees engineers environment example excellent companies executive experience Frito-Lay ganization Hewlett-Packard Ibid IBM's idea important industry innovation James Brian Quinn Japanese Johnson & Johnson Karl Weick leader leadership look major matrix McDonald's McPherson means ment million ness niche organization organizational orientation panies percent performance plant president problem Procter & Gamble rational Ray Kroc recently reinforcement role salesmen says senior simple staff story strategy structure success talk task force Texas Instruments theory things tion tive Tupperware typical values Wal-Mart Watson Weick worker York